Michigan Quality Council Recognizes Special Tree for Outstanding Quality
Special Tree is especially proud of the recent 2009 Leadership Honor Roll recognition from the Michigan Quality Council. The prestigious honor is reserved not only for a company that has made significant progress in improving quality, but for one that the MQC feels is poised to earn their top award – the Quality Leadership Award. CEO Joe Richert attended the awards ceremony on March 22, 2010 where he proudly received a certificate signed by Governor Granholm and also showed off a custom bumper sticker he had made for all Special Tree staff to declare their Honor Roll pride. "Thanks for everyone at Special Tree. This recognition demonstrates that we’re headed in the right direction," he said.
Special Tree began its "Quest for Excellence" in 2007, when it embraced the National Malcolm Baldrige Criteria for Performance Excellence. Congress established the program in 1987 to recognize U.S. organizations for their achievements in quality and performance and to raise awareness about the importance of quality and performance excellence as a competitive edge. "Aligning our practices with the criteria helps us identify strengths and improvement areas, employ best practices, and focus on professional development and exemplary performance," said Chief Quality Officer Lynn Slevin. As part of the process, Special Tree conducts ongoing quality audits as well as an intense yearly review of all of our services and practices.
Special Tree submits applications each year to a Board of Examiners at the Michigan Quality Council and the Malcolm Baldrige National Quality Program in Washington D.C., to solicit feedback on our progress. This rigorous process helps ensure we are doing all we can to provide exemplary customer service and creates a successful rehabilitation environment for clients and staff